A HAPPY ENDING – Specialized Frame Broken at Metro Champs
A friend kindly allowed me to use their Road Grime account in order to post this thank you to Specialized and the team at Planet Cycles.
As you all know my new Specialized Tarmac S-Works came to a tragic end in the Metros road race. The pictures floating around this and other forums don’t show the overwhelming distress I was in to see my new pride and joy destroyed.
After a period of grieving (a few days) I took the bike to Planet Cycles and in less than a week Specialized and Planet Cycles had sourced a replacement frame and rebuilt the bike with the usual loving care.
I can’t thank Specialized enough for their quick, no fuss, ‘just get it done’ approach in replacing the broken frame. A special thanks also to Mark and Ash at Planet Cycles who looked after me during these trouble times.
I had only ridden my new Specialized Tarmac S-Works (the broken bike pictured) a couple of times, however I found its performance far exceeded my expectations for such a large bike. I am now looking forward to testing the replacement bike out in upcoming races.
END OF SAGA